frequently asked Questions
Stubenrauch Hamburg
Where are your products made?
Our handcrafted desks and rocking elephants are manufactured in our workshop in Germany to ensure they meet the highest quality standards.
How can I place an order?
You can easily place an order on our website. Select the product you want, add it to the shopping cart and follow the instructions in the ordering process.
Delivery
How much are the shipping costs?
Shipping costs vary depending on the product and delivery location.
Delivery is free within Germany.
You can find out the exact shipping costs during the checkout process before completing the order.
How long does it take for my order to arrive?
Delivery times may vary depending on the product and destination. Handcrafted desks are sent by courier and usually require around 2 weeks for delivery. Rocking elephants are sent by post and have a shorter delivery time of 3-6 days.
Can I track my order?
Our rocking elephants are sent by post. We therefore offer shipping tracking for these. You will receive a tracking number once your order has been dispatched so that you can track the status of your delivery.
Do you also ship to countries outside of Europe?
Yes, we also offer shipping to countries outside of Europe. Please contact our support at support@stubenrauch-hamburg.com for further information.
We ship to the following countries and offer standard shipping in these countries:
Ireland
Portugal
Poland
Netherlands
Malta
Latvia
Luxembourg
Lithuania
Italy
Hungary
Belgium
Croatia
Greece
France
Finland
Spain
Estonia
Denmark
Germany
Czech Republic
Sweden
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